TECHNICAL SUPPORT
OPERATOR CUSTOMERS
Netgem products are designed to allow operators to manage a large set-top box installed base. NetgemTV provides the necessary technology, including silent client software upgrades, to control the delivery of new software features to their subscribers. This secure and reliable management process helps reduce the volume of costly customer service responses.
Netgem provides multiple levels of technical support with the aim of offering the highest level of service possible.
Netgem has also established business relationships with international after-sales partners that can provide set-top box factory repair, testing and refurbishing services to operators.
RETAIL CUSTOMERS
If you bought a Netbox product through a retail store, please check your retailer’s Web site for specific support information and assistance.
If you got your Netbox from a telecom or cable operator, please contact your operator to receive technical assistance.